Privacy Policy

1. Who We Are

Shop Indian Products is an online store operated by Omnity Digital Private Limited, bringing authentic Indian groceries, spices, wellness products, puja essentials, and more to customers in 80+ countries. For the purposes of data protection law, Omnity Digital Private Limited is the "data controller" of the information described in this policy.

2. Information We Collect

We collect only what we need to give you a smooth, secure shopping experience:

• Account & Contact Details: Name, email address, phone number, delivery and billing address, and password (encrypted, never stored in plain text).
• Order Information: Products purchased, order value, currency, and delivery preferences.
• Payment Information: We do not store your full card details. Payments are processed through PCI-DSS compliant partners such as Stripe and PayPal, who handle this information securely on our behalf.
• Communication Records: Emails, chat messages, or support tickets you send us, so we can help you better and keep a record of resolutions.
• Technical & Usage Data: IP address, browser type, device information, pages visited, and cookies (see Section 5), collected automatically to keep the Site running smoothly and to understand what our customers enjoy.
• Marketing Preferences: Whether you've opted in to our newsletter or promotional offers.

We never ask for information we don't need, and we never collect sensitive personal data (such as health records) beyond what you voluntarily share with us, for example in a support query.

3. How We Use Your Information

We use your information to:

• Process, pack, and ship your orders, and keep you updated at every step;
• Verify payments and prevent fraud;
• Respond to your questions, requests, and (occasionally) friendly complaints;
• Send order confirmations, shipping updates, and delivery notifications;
• Share newsletters, offers, and new arrivals, if you've opted, and only then;
• Improve our site, product range, and overall shopping experience;
• Meet our legal, tax, and regulatory obligations.

We do not sell your personal information to any third parties.

4. How We Share Your Information

We share information only where it's genuinely needed to serve you:

• Shipping & Logistics Partners, to deliver your order to your doorstep, wherever in the world that may be;
• Payment Processors, to securely complete your transaction;
• Customs & Regulatory Authorities, where required for international shipments;
• IT & Analytics Service Providers, who help us run the Site securely and understand how to improve it;
• Legal Authorities, only where required by law, court order, or to protect our rights, customers, or the public.

Any third party we work with is contractually required to protect your data and use it only for the purpose we've engaged them for.

5. Cookies & Similar Technologies

Our site uses cookies to remember your cart, your preferred currency and delivery country, keep you logged in, and understand which products and pages our customers love most. You can control or disable cookies through your browser settings at any time; do note that some parts of the Site (like your shopping cart) may not work as smoothly without them.

6. International Data Transfers

Since we serve customers across 80+ countries, your information may be processed and stored in India or in other countries where our service providers operate. Wherever your data travels, we take reasonable steps to ensure it's protected to a standard consistent with this Policy.

7. Data Retention

We retain your personal information for as long as your account is active, or as needed to fulfil the purposes described above, including maintaining records for tax, accounting, and legal compliance. When information is no longer needed, we securely delete or anonymise it.

8. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Request deletion of your data, subject to legal record-keeping requirements;
• Withdraw consent to marketing communications at any time (there's an unsubscribe link on every email, and we mean it);
• Object to or restrict certain types of processing;
• Request a copy of your data in a portable format.

To exercise any of these rights, simply email us at info@shopindianproducts.com with the subject line "Privacy Request," and we'll respond within a reasonable timeframe, and in any case as required under applicable law.

9. Data Security

We use industry-standard safeguards, including 256-bit SSL encryption during checkout, to protect your information from unauthorised access, alteration, or loss. While no system is 100% impenetrable, we treat your data with the same care we'd want shown to our own.

10. Children's Privacy

Our website is intended for use by individuals aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it promptly.

11. Third-Party Links

Our Site may contain links to brand pages, social media, or partner websites. We aren't responsible for the privacy practices of these external sites, so we encourage you to review their policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Effective Date" at the top will always tell you when it was last refreshed. We encourage you to check back occasionally, but rest assured, we'll never change it to reduce your rights without letting you know.

13. Contact Us

Questions, concerns, or just want to say hello? We'd love to hear from you.

Thank you for trusting us with a little piece of home. We don't take that lightly.